Follow the Lights CruiseTour Norway, Finland, Estonia

DeparturePoint is Gladstone's leading travel agency for your Nordic adventures.

Two special 15 day tours especially designed to give you an opportunity to see the Northern Lights for yourself. The Northern Lights – or Aurora Borealis – are a natural phenomenon often seen in northern latitudes during the winter months. But, there’s far more to experience in this magical winter wonderland as you will discover on a six night cruise through Norway’s picturesque fjords as the ship heads north for the Arctic Circle. Later, the tour takes in Finnish Lapland where you experience an overnight stay in a specially heated glass igloo. Imagine, lying back and gazing into the night sky – and who knows – you may have another chance to see those Northern
Lights. Our tour finishes with a day excursion to the medieval town of Tallinn in Estonia. Please remember the Northern Lights are a natural occurrence and visibility is subject to weather conditions as such sightings are never guaranteed. However, our carefully planned itinerary and knowledgeable guides will give you the best possible chance. 

Highlights of this outstanding tour include

  • A night in a unique Levin Iglut Igloo, where you can lie in bed and gaze at the stars (and if you’re lucky, the Northern Lights)
  • Discovering the Sami culture and remarkable Arctic wildlife of Finnish Lapland
  • A visit to Rovaniemi, the home of Santa Claus and one of Finland’s best skiing areas
  • A traditional husky dog safari through the icy wilderness
  • A relaxing cruise along the coast of Norway, by far the best way to experience the country’s stunning fjords and historic coastal towns
  • A day excursion to the medieval town of Tallinn in Estonia
  • The services of a Bentours’ tour escort throughout the journey Spaces on this extraordinary voyage are strictly limited.

Day to day itinerary

Day 1: Tue 24 Jan / Fri 10 Feb

ARRIVE BERGEN (Norway)

Make your own way to the hotel or have Bentours arrange a private transfer. Tonight there is an opportunity to meet with your tour guide and fellow travellers to hear about our exciting tour over a welcome drink.

  • Meals Included: None
  • Overnight: Clarion Admiral Hotel (or similar)
  • Room Category: Harbour View
Day 2: Wed 25 Jan / Sat 11 Feb

BERGEN - NORWEGIAN COASTAL VOYAGE (DAY 1 OF NORWEGIAN COASTAL VOYAGE)

This morning is at leisure. This afternoon depart from the hotel with your English speaking guide on a 4 hour tour of Bergen. Pass St. Mary’s Church & Haakon Hall. Walk around the colourful and picturesque fish markets and old Hanseatic wharf at Brygge. Visit Troldhaugen, the home of Norway’s most famous composer Edvard Grieg (1843 - 1907). Troldhaugen consists of the Edvard Grieg Museum, Grieg’s villa, the hut where he composed music and his gravesite. The tour ends at Bergen pier where we board our Norwegian Voyage (no porterage service is available at Bergen pier). The ship departs Bergen and heads north towards Floro and Alesund.

  • Meals Included: Breakfast & dinner onboard
  • Overnight: Onboard MS Trollfjord / MS Finnmarken
  • Cabin Category: Polar Outside
Day 3: Thu 26 Jan / Sun 12 Feb

ALESUND (Norway) (DAY 2 OF NORWEGIAN COASTAL VOYAGE)

We navigate the skerries and islands further north before reaching Ålesund, renowned for its beautiful Art Nouveau architecture. Leaving Ålesund we head north towards Trondheim.

  • Meals Included: Breakfast, lunch & dinner onboard
  • Overnight: Onboard MS Trollfjord / MS Finnmarken

OPTIONAL EXCURSIONS: Please refer to information on additional costs and details

  • 2C – Art Nouveau Walk (12:30pm – 2:30pm)
  • 2D – Atlanterhavsparken Aquarium and Mount Aksla (12:30pm – 2:30pm)
Day 4: Fri 27 Jan / Mon 13 Feb

TRONDHEIM (Norway) (DAY 3 OF NORWEGIAN COASTAL VOYAGE)

Arrive early in the morning into Trondheim, with time to explore Norway’s first capital. Look out for the storehouses along the river built on wooden stilts

that are a colourful contrast to the pure white snow that covers the city during winter.

  • Meals Included: Breakfast, lunch & dinner onboard
  • Overnight: Onboard MS Trollfjord / MS Finnmarken

OPTIONAL EXCURSIONS: Please refer to information on  additional costs and details

  • 3B – Trondheim with Nidaros Cathedral (8:45am – 10:45am)
  • 3F – Trondheim Winter Games (8:45am – 11:15am)
Day 5: Sat 28 Jan / Tue 14 Feb

ARCTIC CIRCLE & LOFOTEN ISLANDS (Norway) (DAY 4 OF NORWEGIAN COASTAL VOYAGE)

As we cross the Arctic Circle the hunt for the Arctic light begins along with your chance to learn more about the Aurora Borealis. Later enter the dramatic and narrow Raftsund, and if the weather and ice conditions allow, sail to the entrance of the famous Trollfjord. Meals Included: Breakfast, lunch & dinner onboard

  • Overnight: Onboard MS Trollfjord / MS Finnmarken

OPTIONAL EXCURSION: Please refer to information on additional cost and details

  • 4B – Winter Hike in Bodo (12:30pm – 2:45pm)
  • 4E – Meet the Vikings (7:00pm – 9:50pm)
Day 6: Sun 29 Jan / Wed 15 Feb

TROMSO (Norway) (DAY 5 OF NORWEGIAN COASTAL VOYAGE)

After a morning stop in Finnsnes, we continue to the Arctic capital Tromsø. Perhaps take part in one of the optional excursions here today.

  • Meals Included: Breakfast, lunch & dinner onboard
  • Overnight: Onboard MS Trollfjord / MS Finnmarken

OPTIONAL EXCURSIONS: Please refer to information on additional costs and details

  • 5A – The Arctic Capital Tromso (2:45pm – 5:15pm)
  • 5D – Polar History Walk (2:45pm – 5:30pm)
Day 7: Mon 30 Jan / Thu 16 Feb

HONNINGSVAG & THE NORTH CAPE (Norway) (DAY 6 OF NORWEGIAN COASTAL VOYAGE)

Honningsvåg is the nearest port to the North Cape – at 71° 10’ 21” N, only 2,000 kilometres from the Geographical North Pole. Continue on to Kjøllefjord where you might see the Northern Lights on a clear, starlit sky.

  • Meals Included: Breakfast, lunch & dinner onboard
  • Overnight: Onboard MS Trollfjord / MS Finnmarken

OPTIONAL EXCURSION: Please refer to information on additional cost and details

  • 6A – The North Cape (11:30am – 2:30pm)
Day 8: Tue 31 Jan / Fri 17 Feb

KIRKENES – SAARISELKA (Finland)

Admire dramatic coastal vistas as we approach Kirkenes, to disembark the cruise this morning (no porterage service is available at Kirkenes pier). In Kirkenes enjoy a visit to the Kirkenes Snow Hotel, which was voted ‘Best Trip’ by National Geographic. Here we visit the sculptured Snowbar, take a look at the hotel suites and beautiful snow paintings by local and international artists. Visit the Gabba restaurant for a hot drink, visit the shop dedicated to native crafts, and if you wish feed the friendly resident reindeers. Depart the Snowhotel and drive across the border into Finland, where we visit the SIIDA Sami museum before continuing to Saariselka.

  • Meals Included: Breakfast onboard & dinner in hotel
  • Overnight: Santas Hotel Tunturi (or similar)
  • Room Category: Superior

OPTIONAL EXCURSIONS: Please refer to information on additional costs and details

  • 7A – Aurora Borealis Walk on Snowshoes (7:00pm - 9:00pm) Tue & Fri
  • 7B – Evening Safari by Reindeer (8:00pm - 10:00pm) Fri only
Day 9: Wed 1 Feb / Sat 18 Feb

SAARISELKA - LEVI (Finland)

This morning enjoy an exhilarating two hour husky dog safari through breath-taking Arctic scenery. Time to warm up with a light lunch around the campfire before travelling to Levi for a two night stay. A short drive from Levi is the Golden Crown Levin Igloos. One night is spent in these unique glass-ceilinged igloos which are sure to be one of the highlights of the tour.

Admire the night skies and hopefully the Northern Lights from the comfort of your own heated igloo. The other night is at a hotel in Levi.

Important note: Due to the limited number of igloos the group will be divided in two, with half of the group staying in the igloos tonight and the other half staying tomorrow night. For those staying in the igloos a buffet dinner will be served in the Northern Lights House, and for those staying in Levi dinner will be served at the hotel.

  • Meals Included: Breakfast, lunch & dinner
  • Overnight: Golden Crown Levin Iglut or Break Sokos Hotel Levi (or similar)
  • Room Category: Glass Igloo or Standard
Day 10: Thu 2 Feb / Sun 19 Feb

LEVI (Finland)

Igloo guests transfer the short distance to the Break Sokos Hotel in Levi where your bags are stored and there will be free time for excursions until check-in. Dinner is in the hotel restaurant tonight. Hotel guests are transferred in the afternoon to the Igloos for an overnight stay including dinner in the Northern Lights House.

  • Meals Included: Breakfast & dinner
  • Overnight: Golden Crown Levin Iglut or Break Sokos Hotel Levi (or similar)
  • Room Category: Glass Igloo or Standard

OPTIONAL EXCURSIONS: Please refer to separate information on additional costs and details

  • 8A – Fishing Experience by Snowmobile (11:00am – 3:00pm) Thu only
  • 8B – Snowmobile Safari to Wilderness (3:00pm – 5:00pm) Thu & Sun
  • 8C- White Silence on Snowshoes (2:00pm – 4:00pm) Sun only
Day 11: Fri 3 Feb / Mon 20 Feb

LEVI – ROVANIEMI (Finland)

This morning we all depart Levi, and arrive to the Arctic Circle to visit the enchanting Santa’s Village, before continuing to Rovaniemi, the home of Santa Claus.

  • Meals Included: Breakfast & dinner
  • Overnight: Santa’s Hotel Santa Claus (or similar
  • Room Category: Standard

OPTIONAL EXCURSIONS: Please refer to information on additional costs and details

  • 9A – Aurora Borealis Adventure (9:00pm – 1:00am) Fri & Mon
  • 9B - Aurora Borealis Safari by Snowmobiles (6:00pm – 9:00pm) Mon only
Day 12: Sat 4 Feb / Tue 21 Feb

ROVANIEMI (Finland)

Today is free to explore the small city of Rovaniemi on your own, or participate in one of the optional excursions below.

  • Meals Included: Breakfast
  • Overnight: Santa’s Hotel Santa Claus (or similar
  • Room Category: Standard

OPTIONAL EXCURSIONS: Please refer to information on additional costs and details 

  • 10A – In the Heart of Nature (11:00am - 4:00/5:00pm) Sat only
  • 10B – Northernmost Zoo in the World (11:00am – 4:00pm) Sat only
  • 10C – Snowmobile Safari to Wilderness (2:00pm – 4:00pm) Sat & Tue
  • 10D – Aurora Borealis Safari by Snowmobiles (6:00pm – 9:00pm) Sat only
  • 10E – Reindeer Safari – Evening (6:30pm – 9:00pm) Sat & Tue
Day 13: Sun 5 Feb / Wed 22 Feb

ROVANIEMI – HELSINKI (Finland)

Transfer to the station this morning and catch the train to the Finnish Capital, Helsinki. Stroll across the road to the hotel on arrival.

  • Meals Included: Breakfast
  • Overnight: Sokos Hotel Vaakuna (or similar)
  • Room Category: Standard
Day 14: Mon 6 Feb / Thu 23 Feb

HELSINKI – DAY EXCURSION TO TALLINN (Estonia)

Today we have an excursion to the medieval town of Tallinn in Estonia. Take the ferry across to Tallin to enjoy a combined bus and walking tour of the most interesting parts of the city. Stops will include the baroque Kadriorg Park, Song Festival Grounds and the seaside district of Pirita. Walk through the winding, cobble stoned streets of the Old Town, cross Toompea Hill, before continuing to the Palace of Toompea that today houses the Estonian Parliament ‘Riigikogu. Visit Aleksander Nevskij Cathedral and the Dome Church. There will be time at leisure in Tallinn before boarding your ferry to return to Helsinki. We will farewell the tour tonight with dinner at a local restaurant in Helsinki.

  • Meals Included: Breakfast & dinner
  • Overnight: Sokos Hotel Vaakuna (or similar)
  • Room Category: Standard
Day 15: Tue 7 Feb / Fri 24 Feb

DEPART HELSINKI

Our tour ends after breakfast at the hotel - no transfers have been included but we can offer these at an additional cost.

  • Meals Included: Breakfast

PRICE

Polar Outside Cabin on cruise
  • AU$6,995 per person twin share
  • AU$9,095 per person single
Arctic Superior Middle Deck Cabin on Cruise
  • AU$7,095 per person twin share
  • AU$9,355 per person single

Arctic Superior Upper Deck Cabin on Cruise

  • AU$7,250 per person twin share*
  • (Single not available)

INCLUSIONS

  • 6 night Hurtigruten Coastal Voyage in outside cabins (24 Jan departure M/S Trollfjord & 10 Feb departure M/S Finnmarken) including breakfast, lunch and dinner onboard
  • 8 night’s accommodation in 4 star hotels
  • Transport in first class coaches as per the itinerary
  • Train from Rovaniemi to Helsinki
  • Fully guided from Bergen to Helsinki
  • Breakfast daily, 6 lunches, 11 dinners
  • Local sightseeing with English speaking guides including entrance fees
  • Taxes, service and reservation charges
  • Porter service where possible at hotels

EXCLUSIONS

  • Any service not specifically mentioned in "inclusions” or the itinerary
  • Arrival and departure transfers
  • Tips and gratuities
  • Optional excursions
  • Additional fees & entrances for optional excursions
  • Meals & beverages other than those specifically mentioned
  • Porter service at igloo’s, Bergen & Kirkenes ports
  • Items of a personal nature (laundry, mini bar, room extras etc.

Cabins

  • Polar Outside – Standard Outside Cabin – approx. 7 – 13 m2
  • Outside cabin with facilities. Separate beds, one bed can be turned into a sofa (some with upper and lower berths). Located on lower deck of the ship.
  • Arctic Superior – Middle Deck – approx. 7 – 13 m2
  • Outside cabin with facilities. Separate beds, one bed can be turned into a sofa. Located on middle deck of the ship.
  • Arctic Superior – Upper Deck – approx. 7 – 13 m2
  • Outside cabin with facilities. Separate beds, one bed can be turned into a sofa. Located on upper decks of the ship.

 OPTIONAL EXCURSIONS

Shore and land excursions are usually available to be booked locally onboard the cruise or at hotels and are subject to availability, however we strongly recommend booking excursions in advance to avoid disappointment.

Prices are per person.

Day 3: Thu 26 Jan / Sun 12 Feb ALESUND
  • 2C – Art Nouveau Walk (12:30pm – 2:30pm)

Alesund, a town renowned across the world for its beautiful Art Nouveau architecture was rebuilt after a disastrous fire in 1904, the town was recreated to reflect trend of the age. This fascinating guided tour brings the town, its history and the symbolism of its architecture to life. A visit to the Art Nouveau Centre is included.

Price: $80.00
  • 2D – Atlanterhavsparken Aquarium & Mount Aksla (12:30pm – 2:30pm)

In a spectacular diving show in one of northern Europe’s largest salt-water aquariums, you can see the fish being hand-fed by the divers. Don’t miss the resident penguins in the open-air pool, before the tour continues to Mount Aksla where you can admire a full view of Ålesund.

Price: $110.00

Day 4: Fri 27 Jan / Mon 13 Feb

TRONDHEIM

3B – Trondheim with Nidaros Cathedral (8:45am – 10:45am)

Take a walk back in time in Norway’s medieval capital, as we offer a guided tour through the city of Trondheim. Learn about the city’s history from the Viking age and medieval times, and visit spectacular Nidaros Cathedral.

Price: $110.00

  • 3F - Trondheim Winter Games (8:45am – 11:15am)

Try typical Norwegian winter activities such as skiing, tobogganing and sledging! It is said that Norwegians are born with skis on their feet, and you can experience just how they feel in the Norwegian winter landscape.

Price: $155.00

Day 5: Sat 28 Jan / Tue 14 Feb

ARCTIC CIRCLE & LOFOTEN ISLANDS

  • 4B – Winter Hike in Bodo (12:30pm – 2:45pm)

Join us on a winter hike through the beautiful woodlands of Bodøsjøen! The area sits just outside the city centre and is surrounded by sea on three sides. From here, you get a magnificent view of the Børvasstindan Mountains towards the south. During the walk we’ll pass several cultural landmarks.

Price: $145.00

  • 4E – Meet the Vikings (7:00pm – 9:50pm)

Visit the re-creation of the largest Viking building that has been ever found and join a real Viking feast, arranged by The Chieftain and the Lady of the house. Taste traditional Viking food and home-brewed mead, and hopefully top the night of by seeing Northern Lights!

Price: $235.00

Day 6: Sun 29 Jan / Wed 15 Feb

TROMSO

  • 5A – Arctic Capital Tromso (2:45pm – 5:15pm)

Discover the gateway to the Arctic on this tour, which includes a visit to the Polaria Centre and the famous Arctic Cathedral, and learn about polar history.

Price: $140.00

5D – Polar History Walk (2:45pm – 5:30pm)

Guided walking tour of Tromso highlighting the town and its vital links with polar exploration. Visit the fascinating Polar Museum and ‘Olhallen’, Tromso’s oldest pub, where you can meet the locals and taste the brew from the world’s northern most brewery.

Price: $105.00

Day 7: Mon 30 Jan / Thu 16 Feb

THE NORTH CAPE

  • 6A – The North Cape (11:30am – 2:30pm)

Explore the wild scenery at the North Cape – at the very end of the world. Visit the North Cape Hall where you can see an impressive 180* panoramic film about Finnmark and the North Cape.

Price: $275.00

Day 8: Tue 31 Jan / Fri 17 Feb

SAARISELKA

  • 7A – Aurora Borealis Walk on Snowshoes (7:00pm – 9:00pm)

Capture the true feeling of a winter night in the northern woods. Your guide will take you to learn the wintry way of movement with snowshoes. While walking on the snow, you will experience how the milky light of the moon and stars cast enchanting shadows through the snowfields. Have a break and enjoy some warm berry juice while the only sound you hear is the sough of the forest and fells. If you are lucky, you may even see the Northern Lights.

Price: $105.00

Day 8: Fri 17 Feb

SAARISELKA

  • 7B – Evening Safari by Reindeer (8:00pm – 10:00pm)

Sit back in a sleigh pulled by reindeer and start your journey into the quiet night forest. With some luck you might even see the Northern Lights dancing in the sky! Enjoy the warmth of campfire while sipping hot drink and listen to the sounds of the forest and fire.

Price: $195.00

Day 10: Thu 2 Feb

LEVI

  • 8A – Fishing Experience by Snowmobile (11:00am – 3:00pm)

This safari shows you the true Lappish nature. The safari route takes you along frozen lakes and snowy forests. You can enjoy this safari by snowmobile or in a sledge pulled by snowmobile. During the day, you can enjoy the most beautiful scenery around Levi. You also break the ice of a lake and try your luck in ice fishing. An enjoyable Lappish soup lunch with bread and strong Lappish coffee or tea for dessert will be served in a cosy cottage.

Price: $235.00

Solo Driving Additional cost: Price $80.00

Day 10: Thu 2 Feb / Sun 19 Feb

LEVI

  • 8B – Snowmobile Safari to Wilderness (3:00pm – 5:00pm)

Come and experience the crisp, frosty winter day by driving through the snow-covered forest by snowmobile! You'll receive driving instructions and safety rules – and then you are ready for adventure. This experience introduces you to the unforgettable Lappish nature as you snowmobile through snowy forests and over frozen lakes. On route enjoy a peaceful break and warm berry juice.

Price: $160.00

Solo Driving Additional cost: Price $80.00

Day 10: Sun 19 Feb

LEVI

  • 8C – White Silence on Snowshoes (2:00pm – 4:00pm)

Try a traditional Arctic form of transport! Join us on a snowshoe excursion in the snowy nature. After receiving snowshoes and poles, we will head into the Levi nature. Along the way, your guide will tell stories of the life and people of Lapland. During the trip, enjoy a well-earned drink before returning.

Price: $100.00

Day 11: Fri 3 Feb / Mon 20 Feb

ROVANIEMI

  • 9A – Aurora Borealis Adventure (9:00pm – 1:00am)

After stepping out of the car/coach in the middle of nowhere, we walk down to a river experiencing the surrounding sleeping nature. We reach the best spot to please our eyes, but be patient the aurora loves playing hide-and-seek; we never know when they can show up! While observing nature’s own theatrical performance we fry sausages surrounded by the great aroma of the fire. Before returning to civilization, we drop by a cosy old building "Poro-Pekan Pirtti”. The hosts warmly welcome us and show us their dwelling, which takes us into the past. This relaxing escape will definitely satisfy all our senses. Transfer to the wilderness and back by car (50 km one way).

Price: $165.00

Day 11: Mon 20 Feb

ROVANIEMI

  • 9B – Aurora Borealis Safari by Snowmobiles (6:00pm – 9:00pm)

Experience the Arctic night by driving through the snow-covered forest and on the frozen river. With a little luck, you’ll travel under a bright sky lit by the moon and the stars. Perhaps the Aurora Borealis – the Northern Lights – will appear to show you the way. Sip warm beverages and savour a snack by a campfire and learn more about the Northern Lights and Lapland.

Price: $200.00

Solo Driving Additional cost: Price $80.00

Day 12: Sat 4 Feb

ROVANIEMI

  • 10A – In the Heart of Nature (11:00am – 4:00/5:00pm)

Wilderness snowmobile safari. Enjoy the great outdoors on this safari to the heart of nature. The trail traverses rugged fells and narrow valleys before coming to the first stop, where you have the chance to try ice fishing and snowshoe walking. You’ll then continue onwards through the forest – perhaps coming across a herd of reindeer searching for their favourite food, moss and lichen, buried under as much as one metre of snow. Keep your eyes open for other forest animals searching for food! A delicious Lappish style lunch will be served during the day.

Price: $295.00

Solo Driving Additional cost: Price $80.00

Day 12: Sat 4 Feb

ROVANIEMI

  • 10B – Northernmost Zoo in the World (11:00am – 4:00pm)

This day trip takes you by car to Ranua Wildlife Park, the northernmost zoo in the world. The park is located about 80 km from Rovaniemi. Have a refreshing outdoor walk to see Arctic animals in an authentic wilderness setting. Lunch is enjoyed in a cosy restaurant, followed by a visit to the Fazer candy shop.

Price: $230.00

Day 12: Sat 4 Feb / Tue 21 Feb

ROVANIEMI

  • 10C – Snowmobile Safari to Wilderness (2:00pm – 4:00pm)

The best way to get to the heart of nature - and back. During this fun safari, you’ll learn how to snowmobile along frozen rivers and through forests covered with snow. Enjoy the beautiful views of the river valley from the hilltops. A break with hot beverages will keep your motor running.

Price: $160.00

Solo Driving Additional cost: Price $80.00

Day 12: Sat 4 Feb

ROVANIEMI

  • 10D – Aurora Borealis Safari by Snowmobiles (6:00pm – 9:00pm)

Experience the Arctic night by driving through the snow-covered forest and on the frozen river. With a little luck, you’ll travel under a bright sky lit by the moon and the stars. Perhaps the Aurora Borealis – the Northern Lights – will appear to show you the way. Sip warm beverages and savour a snack by a campfire and learn more about the Northern Lights and Lapland.

Price: $200.00

Solo Driving Additional Cost: Price: $80

Day 12: Sat 4 Feb / Tue 21 Feb

ROVANIEMI

10E – Evening Reindeer Safari (6:30pm – 9:00pm)

Memorable reindeer sleigh ride. Transportation by car to a reindeer farm to try reindeer sleighing. This traditional way of travelling through snowy forests is a unique experience – in the evening, you may even see the Northern Lights blaze up the sky. Enjoy a hot cup of coffee with a bun around a campfire and learn about the life of reindeer herders.

Price: $205.00

Terms & conditions apply

Contact our DeparturePoint consultants for availability and full terms & conditions.
 

All snowmobile safaris include thermal outfit, guide services in English, each snowmobile shared by two guests taking turns driving. The driver of a snowmobile has to be at least 18 years of age with a valid driver’s licence. Solo driving is possible where a single supplement has been stated. All other snowmobile excursions will be shared with another traveller where there is no supplement mentioned.

Please read this information carefully as payment of your deposit will constitute your agreement to all terms and conditions set out below. Tempo Holidays Pty Ltd trading as Bentours (referred to as the Company in this document), acts as the exclusive travel agent for reservations on this tour. The company is a licensed Travel Agent. The Company is also a member of the Australian Federation of Travel Agents (AFTA), and the Council of Australian Tour Operators (CATO).

VALIDITY & PRICING

The brochure is valid for the dates shown. All prices are quoted in Australian dollars (A$) and are current at the time of publication. (18 January 2016). The Company reserves the right to amend prices if the cost of services increases by 2.5% or more. Increases may be incurred through alterations in exchange rates, rises in tariffs applicable to the date of travel, airfares, fuel surcharges, taxes, or other price rises beyond the control of the Company. The current price will be advised on our invoice and revised on further invoices should prices change No representation is made to imply that identical, or similar product may, or may not, be obtained at a lower price. Receipt of your payment signifies the acceptance of the costs of services provided on your invoice, E&OE* accepted.

TOUR OPERATION AND BOOKING INFORMATION

This tour is operated by Tempo Holidays Pty Ltd trading as Bentours. A representative will be appointed by The Company to travel with the group from Bergen to Helsinki. The tour will operate subject to the participation of a minimum number of passengers. Passengers will be notified at least 100 days prior to the scheduled departure date should a decision be made to cancel the tour on this basis. Should the tour be cancelled, the full cost of land arrangements paid to The Company will be refunded. However, The Company will not accept liability to provide refunds on other services which may or may not have been intended to be used in association with this tour, regardless of whether these services have been purchased through The Company or elsewhere. Examples of these services include (but are not limited to), domestic or international airfares, additional accommodation, transfers and tours.

ACCOMMODATION STANDARDS

Hotels are generally selected for location, facilities and value. Classifications are based on assessments provided by local tourist authorities in the countries concerned and reflect the type of facilities offered, rather than denoting a style of hotel. Photographs are intended to give a general impression only. Room or cabin layouts and views may vary. City maps are only a guide to the location of the hotel. Hotel Facilities: The mention of facilities such as parking, gyms, saunas etc does not imply that the use of these is free. Where charges apply, they will be payable locally (unless otherwise specified). Tea and coffee making facilities in rooms are the exception rather than the rule. Swimming pools, heating and air-conditioning are not necessarily available all year round. Hotel Bedding Configuration: Prices are generally based on standard twin share accommodation. Requests for specific bedding types must be made at the time of booking, but are not guaranteed. Double rooms may have either twin or double beds. It is common practice to link two single beds together to use as a double bed. Single rooms are often smaller than other rooms and may contain a single bed. Cabins: The published tour price is based on Outside N category cabins as mentioned in the itinerary. Other cabin categories may be available at different prices. The configuration of the cabin is as described in the brochure and may differ from the illustration. Other cabin categories may have different configurations. Please note that we are unable to guarantee particular cabin numbers or deck locations, as cabin assignments are made at the discretion of the cruise company.

SPECIAL REQUIREMENTS

No special provision is made for travellers with physical or mental disabilities. We will be pleased to request special dietary requirements, however we make no guarantee that these will be provided. Some accommodation and sightseeing may involve walking or climbing stairs.

PASSENGER PARTICIPATION

The Company or its agents reserve the right to refuse a reservation, or to exclude a passenger from a service whose socially unacceptable behaviour or medical condition is likely to effect the smooth operation of a service, or adversely affect the safety or enjoyment of other passengers. Any decision to refuse carriage, or exclude any person on these grounds will be made without recourse, refund or compensation.

VARIATION AND CANCELLATIONS

Product descriptions were correct at the time of publication. The company and its agents reserve the right to cancel or modify services due to events beyond our control including a lack of sufficient participants, or adverse weather conditions. Where cancellations occur The Company’s liability is limited to the services to be provided in the context of this itinerary only, as defined under Tour Operations and Booking Information (above).

OPTIONAL TOURS

We are pleased to offer a range of optional tours which may be purchased in association with this tour at additional charges. It is recommended that these tours are booked through us in advance of travel. It may also be possible to book optional tours with the supplier concerned up until close to the departure time. However, it should be noted that some tours have limited availability and may not be available at short notice. All optional tours are subject to confirmation. Payment terms for optional tours are in line with those for the main tour. Optional tours are subject to 100% cancellation fee once payment has been made.

PAYMENT TERMS

STANDARD DEPOSIT

A deposit of $750.00 per person, is required within 7 days of making the  booking, to secure your reservation, irrespective of the status of the booking. Failure to pay the deposit on time may result in your booking being cancelled.

ADDITIONAL CHARGES

Any reservation that has to be rebooked due to expiry of the booking through non payment of a deposit will be subject to an amendment fee of $33 in addition to immediate payment of the deposit. If we are unable to confirm then initial booking the deposit will be refunded in full. You will be notified at the time of booking if any additional deposit requirements apply.

FINAL PAYMENT

Final payment is due 100 days prior to tour departure. Exceptions to this are bookings made less than 100 days prior to tour departure where full payment is required immediately. If you fail to meet payment conditions The Company reserves the right to cancel the booking and apply the appropriate cancellation charges.

AIRFARES

Airfares are not included in the cost of this tour, and will be subject to their own rules and conditions of carriage. In some cases air tickets may attract 100% cancellation charges if they are amended or cancelled after issue.

AMENDMENTS

Except as stated below, no fee will be charged for the first amendment or to extend an existing booking. For second and subsequent alterations, excluding extensions or additions, a fee of A$33 per booking applies. A proposed amendment or name change may be treated as a cancellation. Any additional charges applied by suppliers are payable by you.

ADDITIONAL CHARGES

Document Re-issue Fee: A$66 for any amendment made which necessitates re-issue of documents. This may be in addition to any other amendment fee charged by our suppliers.

Courier Fee: Where vouchers, tickets and travel documents are sent via specialist courier this cost will be charged to your booking.

INVOICE ERRORS OR OMISSIONS (E&OE*)

We reserve the right to correct any errors in rates quoted or calculated for any service, notwithstanding that the invoice may have been paid in full. All confirmed bookings are issued with an invoice detailing the services booked. If any service is still on request this will be indicated on the invoice. It is the responsibility of the travel agent to ensure all invoice details are correct and the client acknowledges all cancellation conditions.

DOCUMENTATION

Travel documentation will normally be issued two weeks prior to departure. Documentation will not be issued until we are in receipt of full payment. Issuance of documentation does not absolve responsibility for any outstanding payments due.

CANCELLATIONS

All cancellations must be made in writing through The Company. No responsibility is taken for cancellations of hotel bookings or other services made directly by the client or the client’s travel agent with the service provider, regardless of whether written proof is given.

PARTIAL CANCELLATION

Cancellation of confirmed services forming part of an existing booking will incur cancellation fees as listed below.

CANCELLATION FEES

Our standard schedule of cancellation fees is as follows. The departure date refers to the departure date of the tour from the first service provided in Bergen:

  • 100 days + prior to departure: forfeiture of deposit.
  •  Inside 100 days: 100% of total tour cost.

If you fail to check-in at your designated hotel as confirmed, 100% No Show Fee will be charged.

REFUNDS

No refund will be given for any service which is not used by you due to late arrival, early departure, or by choice. This includes the failure of any transportation to operate as scheduled. The Company does not authorise any supplier to promise refunds on its behalf.

TRAVEL INSURANCE

Travel insurance is not included in our prices. We strongly recommend that you purchase travel insurance from your travel agent at the time of booking to cover yourself against loss of monies paid in the event of cancellation due to illness or other unforeseen circumstances; as well as for medical expenses, loss of luggage and other expenses incurred while travelling.

LOCAL REPRESENTATIVES

Contact details of our local representatives are included in documentation. Please do not hesitate to contact local representatives or our tour escort for any assistance with difficulties or changes. If you need to alter your arrangements once overseas or to add services to your booking you may do this through our local representative. Any additional costs incurred therein must be paid directly. We cannot be held responsible for any subsequent complaint with arrangements booked directly with a supplier abroad. Cancellations of confirmed services must be notified through The Company even if you have advised the local representative. The Company does not authorise the employees of any overseas supplier to promise refunds to clients.

CONSUMER CLAIMS

We endeavour to ensure that all your arrangements proceed smoothly. However, should a problem occur during your travels it is essential and most practical to try to resolve it locally with the service provider. If you are unable to resolve the matter, it should be referred to our local representative immediately. If this is not possible The Company should be informed immediately. If you are unhappy with your hotel room please inform the duty manager so the situation may be rectified on the spot. If you fail to take these steps any claim to compensation may be reduced or denied. If you have an unresolved complaint this should be put to us in writing detailing the efforts that were made with the local operator to resolve the issue. Please send this with supporting documentation, via your travel agent, within 30 days of the date of the service. No claim made after this period will be considered.

TIPPING

Our prices do not include tipping to tour guides, drivers, and hotel porterage. This is a discretionary gesture and should only be provided when exceptional or better than average service is provided.


From
per person twin share
$6, 995
15 days / 14 Nights

Travel:
24 January & 10 February 2017

Book before:
30 Nov 16 or until sold out

Includes
Late Checkin  Flight Included Food Included Accommodation Transport
Book Now

Not ready to book? Contact Us

 

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